Eve — Privacy Policy

Applies to the Eve rider app and the EVE Driver app.
Last updated: 26 July 2026

Responsible party: Catwalk Investments 366 (Pty) Ltd, registration no. 1999/010697/07, 29 Eccleston Crescent, Johannesburg, 2191, South Africa.
Information Officer (POPIA): Simon John Turner — support@ride-eve.com

1. Who we are

Eve is an electric-vehicle e-hailing service operating in South Africa. We connect riders with drivers. This policy explains what personal information we collect, why we collect it, who we share it with, and the rights you have. We process personal information in line with the Protection of Personal Information Act (POPIA).

2. Information we collect

2.1 If you are a rider

What	Why
Name, phone number, email address	To create and secure your account. Your phone number is your login and receives a one-time verification code (OTP).
Precise location (GPS)	To set your pickup point, calculate fares and routes, and show your trip on the map while you ride.
Selfie photo and identity document (ID / passport)	Identity verification, for the safety of riders and drivers. Required before you can book a trip.
Trip history (pickup, drop-off, stops, fares, dates)	To provide the service, show your history, handle billing and resolve disputes.
Payment information	To pay for trips. We never see or store your card number. Card details are captured directly by our payment provider (Yoco), who returns only a token. We store the token, the card brand and the last 4 digits.
Eve credit balance and transactions	To operate promotional and account credit.
In-app messages with your driver	To let you coordinate pickup, and for safety and dispute resolution.
Ratings and reviews	To maintain service quality.
Significant other (name and phone number)	Optional. So you can share a live trip with someone you trust. See section 4.

2.2 If you are a driver

What	Why
Name, phone number, email address, ID number	To create your account and verify who you are.
Precise location (GPS), while the app is in use	To match you with nearby trips and to show your live position to the rider who has accepted you.
Documents: driver's licence, professional driving permit, background check, profile photo (selfie), vehicle licence disc, vehicle inspection report, liability insurance	Regulatory compliance and rider safety. We check that required documents are present and unexpired before you can accept trips.
Vehicle details (make, model, year, colour, registration, mileage)	So riders can identify your vehicle, and for fleet compliance.
Bank account details	To pay you. Account numbers are encrypted in our database and are never displayed in full in the app.
Trip history, earnings, payout requests and payments	To calculate what you are owed and to pay you.
Push notification token	To alert you to new trip requests.
Ratings and reviews	To maintain service quality.
Significant other (name and phone number)	Optional. See section 4.

3. How we use your information

To provide the service: matching riders and drivers, navigation, fares, payments and payouts.
To verify identity and documents, which is a safety measure for everyone on the platform.
To communicate with you (trip updates, one-time login codes, support).
To keep the platform safe and to investigate incidents, fraud or disputes.
To meet our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for cross-app advertising or tracking.

4. Sharing a trip with a "significant other"

You may choose to add up to three trusted contacts. If you do:

We store that person's name and phone number, and we send them an SMS telling them you have nominated them and that they can follow your trips.
When you switch sharing on for a trip, they can see the start and end points, live progress, estimated arrival time and the contact number of the other party (your driver, or your rider if you are a driver).
They only see a trip while you are actively sharing it. They never see your payment details or your documents.

Please only add someone whose permission you have. By adding a contact you confirm you are entitled to share their number with us for this purpose. Any contact can ask us to remove their details at any time by emailing support@ride-eve.com.

5. Who we share information with

Recipient	What they receive	Why
Your driver / your rider	First name, live location during the trip, contact number, vehicle details (driver only), rating	So the trip can happen safely.
Twilio	Phone number and message content	To send one-time login codes and trip notifications by SMS.
Google Maps Platform	Location and address data	Maps, geocoding, routing and fare estimates.
Yoco (payment provider)	Card details you enter, transaction amounts	To take payment. Card details go directly to Yoco; we only receive a token.
Hosting and infrastructure providers	Data stored by the service	To run and host the platform securely.
Law enforcement / regulators	Only what is legally required	Where we are compelled by law, or to protect someone's safety.

Some of these providers may process data outside South Africa. Where that happens, we take reasonable steps to ensure comparable protection, as required by POPIA.

6. How long we keep it

Account details — while your account is open, and for a reasonable period afterwards.
Trip, payment and payout records — retained as required by tax, accounting and regulatory law.
Identity and driver documents — while you are active on the platform, and thereafter only as long as required for legal or safety reasons.
Selfies and ID documents — deleted on request unless we are legally required to keep them.

7. Security

All traffic between the apps and our servers is encrypted (HTTPS/TLS).
Bank account numbers are encrypted in our database.
We never store card numbers. Card capture is handled by Yoco.
Access to personal information is restricted to authorised staff who need it.

No system is perfectly secure. If a breach affects your personal information, we will notify you and the Information Regulator as POPIA requires.

8. Your rights

Under POPIA you may:

Access the personal information we hold about you.
Correct anything inaccurate (much of this you can edit in the app under "My details" / "Driver information").
Delete your account and personal information, subject to records we must keep by law.
Object to certain processing, and withdraw consent (for example, stop sharing trips with a contact).
Complain to the Information Regulator of South Africa.

Deleting your account. You can delete your account at any time from inside the app:

Riders: menu → My details → Delete my account
Drivers: menu → Driver information → Delete my account

This permanently deletes your personal details, your verification selfie and identity document, your saved cards (riders) and your documents and bank details (drivers). Your significant-other contacts are erased.

Trip, payment and payout records are retained because we are legally required to keep financial records — but they are anonymised and no longer identify you. Drivers must be paid out in full before deleting.

You can also email support@ride-eve.com and we will action it for you.

To exercise any other right above, email support@ride-eve.com.

9. Permissions we ask for

Permission	Why we ask	If you decline
Location	Pickup point, routing, live trip tracking, matching drivers to nearby trips.	The core of the app will not work; you can still enter an address manually as a rider.
Camera	To take your verification selfie and to photograph documents.	You can upload an existing photo instead.
Notifications (drivers)	To alert you to new trip requests.	You may miss trip requests.

10. Children

Eve is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy. We will change the "last updated" date above and, where the change is significant, tell you in the app.

12. Contact us

Email: support@ride-eve.com
Information Officer: Simon John Turner
Address: 29 Eccleston Crescent, Johannesburg, 2191, South Africa

You may also lodge a complaint with the Information Regulator (South Africa) — inforegulator.org.za.